In this episode of The Recursive Podcast, we dive into one of the hottest topics in tech right now — AI in banking. Our host Dilyana Haralanova speaks with Valentin Stepanovich, Head of Machine Learning Platform at DSK Bank, about where he leads ML and AI innovation initiatives.
They explore how generative AI is transforming customer service, fraud prevention, software engineering, and financial operations inside modern banks, and more.
💡 How AI Is Transforming Customer Service in Banking: Why banks are replacing traditional rule-based chatbots with AI assistants, how customer interactions are becoming more natural, and why Valentine believes customer service will be the biggest area AI fundamentally changes.
💡 The Real Risks of AI in Finance: From AI-generated fraud and identity theft to GDPR, security layers, hallucinations, and the EU AI Act — the conversation unpacks the biggest challenges banks face when deploying generative AI safely.
💡 Why AI Isn’t Replacing Jobs (Yet): Valentin shares why AI is changing the nature of work rather than eliminating jobs, how engineers are adapting to AI-assisted development, and the surprising rise of candidates using AI live during job interviews.
Member discussion